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FREQUENTLY ASKED QUESTIONS

A: End of tenancy cleaning is a professional cleaning service that takes place at the end of rental contract. Most Estate agencies and Landlords require the service to be carried out after the current tenants move out and before the new tenants move in.

A: Yes, you can. However, each End of tenancy cleaning service must be considered as a deep and thorough professional cleaning all over the property that requires attention to details by using professional cleaning products, equipment and technics in order to achieve best results and cleaning deposit back guarantee.

A: There is no time limit in our cleaning service. We work until it’s done. Based on our experience it may take from 2 to 6 hours, sometimes more or less, depending on the current property condition, property size and number of technicians on site.

A: Our prices start from only £89.00. Please call our always happy to help custom service who will advise what would be the best cost calculated especially for you and your specific request.

A: Yes, our service is 100% Guaranteed for 72 hours after the cleaning. We understand that sometimes check out reports may take longer to be generated and addressed back to the tenant, therefore we are always happy to assist if any issue arises within 72 hour after the cleaning was performed.

*All complaints will be accepted and dealt with care only if: 1.No one has occupied the property after we have cleaned it; 2.The complaint does not consist of any damage that have already existed before the team arrived on site; 3.The quality-cleaning-guarantee has not been taken off on the day of the clean due to the poor property’s condition, pet lived in the property and caused damages or any other reason that may give us the right to take the guarantee off; 4.There are still personal belongings inside the property.

 

A: Yes, we strongly advise all personal belongings to be cleared out prior scheduled cleaning date and time. That will help us do more thorough work for you.

A: We cover all London Boroughs (including The City of London) and their areas within M25 and some surrounding counties.

A: Yes, you can. Please get in touch with us 48 hours prior your scheduled cleaning date/time and we shall reorganise for you the new required date and time. * Subject to availability applies.

A: Yes, we supply all professional, latest and antiviral cleaning products, materials and equipment. Our high-end equipment is one of the things we pride ourselves with.

A: Yes, a single door oven is a part of our check list and professional end of lease cleaning. For a double-door oven, extra cost may apply.

A: Yes, the fridge and the freezer cleaning are included. These must be emptied and the freezer must be defrosted prior arrival of the team so we can clean it thoroughly. Otherwise the freezer’s cleaning may not be guaranteed in full.

A: Dusting of the blinds is included, however if a deep clean is required on any shutters, wooden or venetian kind of blinds then extra cost may apply.

A: All internal single glazed windows are included as standard in our end of tenancy cleaning check list. External windows can be cleaned if safe to do so and at extra cost.

A: No, painted walls and ceilings are not usually taking place in our End of tenancy cleaning service. That can be added at an additional cost and only if it has been pre-booked. We only dust out the cobwebs from the walls and ceilings.

A: We only hoover the carpeted and upholstery areas. We can steam clean and wash the carpeted and upholstery areas upon your request. Extra cost will apply. You can get 5% discount if you book our End of tenancy cleaning service + Carpet / Upholstery cleaning together.

A: Unfortunately, we cannot always guarantee on any heavy carpet/upholstery stains. We strive to deliver the best service and result possible by using professional cleaning solutions and technics, however sometimes the outcome depends on the nature of the stain, how long it has been stuck inside the carpet’s fiber and if you have used another stain solution previously to treat the stain. Our carpet experts will be able to advise more when on site.

A: Yes, we clean chandelier only if it can be easily reached and if it is safe to do.

A: No, you do not have to be in present while the team is working. We only need an access to be arranged. We can also pick up and drop off the keys from a key point at a small charge.

A: We do not charge per hour and per cleaner. We charge as per your specific requirements and for the completion of the whole cleaning based on the size and specifications of the property.

A: Yes, we are fully insured and all our professionals are qualified and experienced enough to deliver a satisfactory service. Most of our work comes from recommendations and clients choosing us time after time.

A: We operate from Monday to Friday – 9am until 7pm, Saturday – 9am until 2pm and Sunday we are off. Our cleaning teams’ current slots usually operate in the morning, at midday and in the afternoon.

A: It may affect your cleaning quality guarantee in some cases. Having a pet indoors may cause a damage to some areas and pet’s hair spread around the furnishing, therefore we may not be able to fully guarantee on the quality of the cleaning.

A: Yes, parking fee, congestion charges and ULEZ charge may apply (where applicable).

A: Sanitisation in bathroom and kitchen areas only comes as standard and free of charge in our end of tenancy cleaning checklist.